Customer Support

Damage and Defectives:

• Desksdelivered is proud to offer quality products with great value to you and your customers. All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. Desksdelivered will be responsible for all carrier damage and claims with carriers once notified.
• Limited product warranties apply based on product brand. See Product Warranty.
• In the event that an item arrives damaged on delivery or is otherwise damaged before your customer takes possession, please notify our Customer Care representative at 800-950-4782. Arrangements will be made for either a new part or unit to be shipped to replace the defective part/unit as deemed necessary and solely at Desksdelivered’s discretion.

Cancellation / Returns Policy:

• Return Authorization is required – Call Desksdelivered Corporate Sales Office at 800-727-2874 (returns will be accepted and credit will be issued only upon prior written authorization).
• Dealer is responsible to work with end-user to resolve all return requests due to buyer’s remorse.
• Cancellations requested after shipment, up to 15 days after your customer’s receipt for product returned undamaged in original, unopened packaging will be eligible for credit at 50% of total price (50% covers credit for product value only – balance pays for outbound and return freight and restock fee).
• After product is received back into inventory, Dealer may deduct eligible credit against future payments.
• All returns authorized, but not received within 30 days of authorization will be cancelled and no credit given.

Install 360™

• Product ships on the next business day following order receipt*
• Delivery within 14 business days in the contiguous United States (remote locations may take longer)
• Furniture assembled and installed in the inside room of choice to residential and business locations
• Service includes adjustment of desks, drawers and doors; as well as leveling, dusting and removal of all packaging materials – all in a single visit
• BBF assumes the risk associated with furniture delivery and installation. From start to finish, we manage the order, handle the details and execute the follow-up. We go the last mile.

Drop ship

• Freight Charge is Free.
• Orders will arrive in 7-10 business days.
• Delivered to the threshold.
• Orders of 7-10 pieces or 1,100 lbs will take 7-10 business days and arrive on a truck with a lift gate.